Customer service

Order and delivery
You can order your products easily in our online store. In a roadmap, we will show you how it works to order a product. We will explain you more about the deliveries and the delivery times.
» Go to order and deliveries

Sending and picking up
You can choose to have your ordered products send to your address, or to pick up at our shop. A transport company will take of the delivery when choosing for delivery at home. You can indicate your choice at your order. The shipping costs will be automatically included in your order.
» Go to sending and picking up

Exchange and return
When a product isn’t okay, or when you aren’t satisfied with your product, it is possible to return/send back your product. By sending us a ‘returning request’ we can take a look at your request and get the process started.
» Go to returns and exchanges

Payment methods
There are different ways to do your online payment. You can use a direct source online like Ideal, Creditcard, GiroPay, Bancontact Mister Cash, Sofort Banking and online gift cards.
» Go to payment methods

Gift cards
Want to surprise someone with an original gift? Buy a gift card from Rokxshop.com or Rokx Shop, you can choose an amount varying between € 10,- en € 250,-
» Go to gift cards

Warranty and repair
For every product you buy at Rokx Shop, the legal warranty applies. This means that a product should be in good condition and should function properly, with normal use
» Go to warranty and repair