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Terms & conditions

1. Applicability
1.1 The general terms and conditions are applicable to every offer or every agreement made on distance between Rokx Shop and consumer.
1.2 Accepting an offer or making an order means that the consumer accepts these conditions.
1.3 To deviate from these terms and conditions is only possible in writing, and the rest will remain in effect.
1.4 All rights and claims, which stated in the general terms and conditions plus any further agreements to Rokx Shop, are also stipulated to enabled intermediaries and third parties.
1.5 In case specific product- and service conditions are applicable, beside the general terms and conditions, the third and fourth line will apply. In case of contrary general conditions, the consumer can rely on the applicable provision which will be most favourable for him or her.

2. The proposal
2.1 When a proposal contains a limited duration or happens under conditions, this will be definite mentioned in a proposal.
2.2 The proposal will contain a complete and accurate definition of the offered products and services. The definition is sufficient in details, so the consumer can judge the proposal on a correct way. When an image of the product is used, this image needs to be a true reflection of the offered products or services. Evident faults or mistakes in the proposal do not bind the company. With other words, an image can show some small differences with the actual product, because of small adjustments or improvements during a year.
2.3 Every proposal contains such information, that it’s clear to the consumer what’s it’s rights and obligations are, which are connected with the acceptance of the proposal.
This concerns in particular:
-The price including taxes
-Any costs of delivery
-The way in which the agreement is drawn up and which actions are required
-The method of payment, delivery and implementation of the agreement
-The deadline for the acceptance of the agreement, or the period within which Rokx Shop can guarantee it’s price
-The height of extra additional costs because of special order, transport or delivery.
-Whether the agreement is filed subsequent to its conclusion, and if so how the consumer can consult.
-The way in which the consumer, for the conclusion of the agreement, the information provided under the agreement, can rectify these.
-The languages in which, in addition to the Dutch, the contract may be concluded.
-The minimum period of time of the contract in case of a duration transaction.

3. Agreement
3.1 An agreement only comes after acceptance of your order by Rokx Shop, and is entitled to refuse orders or connect certain conditions to the delivery, unless expressly indicated to the contrary. If an order is not accepted, Rokx Shop will communicate it within 10 working days after receiving the order.

4. Prices/Offers
4.1 All offers are without engagement and Rokx Shop expressly reserves the right to change the prices, especially when required under (legal) regulations
4.2 All prices are listed in euros including VAT

5. Returns
5.1 All articles can be returned within 14 days after received without reason, after which Rokx Shop will reimburse payment or voucher to the same amount.
5.2 You are required to check if the delivered articles comply with the order to your door. If this is not the case then you can report it by email to Rokx Shop within 14 days, stating the order number in the subject of your email, and a clear explanation why the article does not conform. Rokx Shop will replace the item or undo your payment if it is demonstrated that you do not accept the article based on legitimate reasons
5.3 In the exceptional case that we send you an article that does not meet the order, Rokx Shop reserves the right to replace it with a new copy or to return the amount which was paid. Rokx Shop will take the returning costs into it’s account, this will happen by refunding of the franking amount.
5.4 When you send an article back to us, please follow the next steps:
-Make a return shipping at Rokx Shop.nl, so we can expect you shipment
-Pack the articles such that damage is avoided and add the invoice (copy) and return request (copy).

6. Payment
6.1 Payment is due to take place in advance
6.2 If otherwise agreed a subsequent payment can be done, payment needs to be done within 14 days after invoice date.
6.3 When exceeding the term of payment, you are in default from the day that payment should have taken place, and from that day you are behold a delay interest of 1% per month or part of a month over the outstanding amount. If payment is made after reminder by Rokx Shop you are behold an amount of twenty-two euro and sixty-nine cents (€ 22.69) administration fee due and if Rokx Shop outsources its claim for collection, you are also behold of the collection costs, which is at least fifteen percent (15%) of the outstanding amount, without prejudice to the competence of Rokx Shop to instead behold the actual extrajudicial collection costs.
6.4 If you are in default on any payment, Rokx Shop is entitled (implementing) the agreement and related agreements to suspend or dissolve.
6.5 If prices for the offered products and services increase in the period between the order and the execution thereof, you are entitled to cancel the order or dissolve the agreement within ten (10) days after notice of the price increase by Rokx Shop.

7. Delivery
7.1 The specified delivery times by Rokx Shop are only indicative, no rights may be granted to this. If Rokx Shop cannot deliver within the stated delivery time, they will contact you on time.
7.2 Exceeding the delivery time however caused will not give the other party a right at compensation or non-fulfilment of any obligation which may result out of the agreement.
7.3 The delivery of the products shall take place at the place and time at which the products are ready for shipment.

8. Retention of title
8.1 The ownership of delivered products shall proceed upon you, if you already have paid what you agreed on. The risk regarding the products is already upon you at the moment of delivery.

9. Reclamation and responsibility
9.1 You need to examine the purchased goods on delivery. In doing so, you will need to check whether the supplied matches to the agreement, namely:
1. Whether the business has been delivered correct
2. As regards the amount of the items delivered or in accordance with the agreed;
3. Or the goods delivered meet the agreed quality requirements or – in their absence – to the requirements may be for normal use and/or trading purposes.
9.2 When visible defects or shortages have been found, you need to report this to Rokx Shop in writing within fourteen (14) days after delivery.
9.3 Returns are only accepted if the product and original packaging are undamaged, where also applies that the cost for return shipments are for your expense.
If you send something back, please follow these steps:
-Make a return shipping via www.Rokx Shop.nl, so that we expect your shipment.
-Pack the articles such that damage is avoided and add the invoice and (copy) return request.
-Address the articles and arrange franking for the dispatch.

10 Warranty
10.1 Rokx Shop uses the guarantee conditions as those drawn up by the manufacturer.
10.2 You are required under penalty of the warranty obligation of Rokx Shop to report a found defect immediately after the discovery by registered letter to Rokx Shop. You are required to keep a defective part and as far as Rokx Shop so requests, return the relevant part to Rokx Shop. Affairs and parts thereof, that in a result of a repair order will be replaced, are therefore the property of Rokx Shop.
10.3 The warranty obligation of Rokx Shop shall lapse if you have handled things, improper or careless; if the counterparty the business for other than normal purposes for which the cases are intended has employed or if the other party without the prior written consent of supplier repairs or changes by anyone other than vendor has. You are not entitled to warranty if the defect is caused by or the result of circumstances which Rokx Shop cannot control.
10.4 The warranty obligation of Rokx Shop will expire if you do not meet its payment obligations. You do not have the right to refuse payment on the ground that Rokx Shop has not met its guarantee obligation yet or not completely.
10.5 In case Rokx Shop fails to comply with its warranty obligation, her liability is limited to the costs of repair or replacement, but only when the other party has contacted the supplier in written, and has given her a reasonable period of time within which the supplier can still meet its guarantee obligation.

11 Dissolution by supplier
11.1 If the other party does not, not properly or not timely comply with any obligation, which for her from this or any other agreement concluded with her results, it shall be deemed to be in default by operation of law. In that case, the supplier is entitled to her choice without notice or judicial intervention to terminate the agreement in writing or its obligations under the agreement with the other party, without that supplier to pay any compensation, warranty or otherwise.
11.2 When the other party is declared bankrupt, suspension of payments or application of the law has obtained debt rescheduling or otherwise outside touches her financial and/or other obligations it shall be deemed to be in default by operation of law and without notice of default or supplier has the right to judicial intervention to terminate the agreement immediately in writing.
11.3 In a case referred to previous stated points, supplier has the right to immediately demand payment of what the other party has become due under the agreement; other party is also obliged to compensate the damage that vendor suffers in which fellow is understood the loss of profit, interest and costs.
11.4 The in the preceding paragraphs determined, shall be without prejudice to the other rights of supplier in cases of breach by the other party elsewhere in these conditions determined.

12 Electronic communications and proof
12.1 For misunderstandings, mutilations, delays or incomplete data and messages as a result of the use of Internet or any other means of communication between the customer and Rokx Shop (or third parties engaged by customer), Rokx Shop is not be responsible in case of intent or gross negligence on the part of Rokx Shop.
12.2 The administration of Rokx Shop serves as full proof of the existence, content and implementation of the agreement with the customer in any legal proceedings, to rebuttal by the party, who relies on the fact that the evidence is not reliable.

13 Force majeure
13.1 Without prejudice to the other rights due to her Rokx Shop in case of force majeure, has the right to, at its option, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by you to communicate in writing and this without that Rokx Shop is obliged to pay any compensation, unless in the circumstances to standards of reasonableness and fairness would be unacceptable.
13.2 Force majeure means any shortcoming which can be attributed not to Rokx Shop, because it is not due to her fault and not under the law, legal act or generally accepted for her account.

14 Miscellaneous
14.1 If one or more of the provisions of these terms and conditions or any other agreement with Rokx Shop is in violation with any applicable legal provision, the relevant provision will expire and be replaced by a by Rokx Shop adopted new comparable provision.
14.2 Rokx Shop is entitled to make use of third parties, with the execution of your
order(s)

15 Applicable law and competent court
15.1 On all rights, obligations, offers, orders and agreements to which these conditions apply, as well as to these conditions, only Dutch law applies.
15.2 All disputes between parties will be submitted to the competent court in Netherlands.